Terms and Conditions

Effective Date: 11/06/2025

Please read these Terms and Conditions carefully before booking our end-of-tenancy (move-out) cleaning services. By booking a cleaning service online with LEAVE NO TRACE CLEANING PTY LTD (“the Company”, “we”, “us”), you (“the Client”, “you”) acknowledge and agree to the following terms and conditions.

1. Cancellation Policy and Fees

  • Advance Notice: Cancellations must be made via official channels (phone or email to our office). If you cancel more than 7 days before your scheduled cleaning date, you may do so without incurring a fee (any pre-paid amount will be refunded in full, minus any applicable transaction charges).

  • Cancellation 7 Days Prior: If you cancel within 7 days of the scheduled service date (i.e., less than 7 full days’ notice before the appointment), a cancellation fee of 15% of the total service price will apply. This fee may be deducted from your prepayment or charged to your provided payment method.

  • Last-Minute Cancellation (72 Hours): If you cancel within 72 hours (3 days) of the scheduled cleaning time, you will be charged 100% of the service fee (no refund), as it is unlikely we can refill that booking slot. In other words, cancellations made 0–72 hours before the appointment are non-refundable and the full booking amount is payable.

  • Company Cancellations: In the rare event that we (the Company) must cancel or reschedule your booking (for example, due to unforeseen circumstances on our end), we will notify you as soon as possible. You will be entitled to a full refund of any amount paid (or the option to reschedule without penalty). We will not be liable for any additional compensation beyond the refund or discounted rescheduled service as described in Section 6 below.

  • No Refund after Service Commencement: Once our cleaning team has begun the service at the property, any termination or cancellation requested by the Client will not entitle the Client to a refund. Our focus at that point will be to complete the job to the agreed standards, or to address any issues via our Bond Back Guarantee (see Section 3), rather than issue refunds.

2. Property Access and Conditions

  • Utilities: The property must have electricity and running hot water available on the day of the scheduled cleaning. These utilities are essential for effective cleaning (for operation of equipment, heating water for cleaning, etc.). If electricity or hot water is not available, the quality of service may be compromised and the Company cannot guarantee the results or honor any Bond Back Guarantee for that service. We reserve the right to cancel or reschedule the service if critical utilities are absent, and a cancellation fee may apply in such case.

  • Unobstructed Access: The Client must ensure easy and safe access to the property at the scheduled appointment time. This includes providing any necessary keys, alarm codes, or entry instructions in advance. All rooms and areas to be cleaned should be unlocked and accessible to our cleaners. If our team cannot access the premises or any part of it at the agreed start time, delays or waiting charges may apply. Significant delays in access (or failure to provide access) may be treated as a customer no-show or late cancellation (see Section 5), meaning additional fees or cancellation fees (up to the full service cost) may be charged.

  • Property to be Vacant and Empty: The property must be completely vacant of furniture, personal belongings, and rubbish before the cleaning begins. End-of-tenancy cleaning is most effective in an empty property. The Client is responsible for removing all personal items, furniture, garbage, and debris prior to our arrival. Our cleaners will not remove or dispose of household rubbish or furniture as part of the standard service unless explicitly agreed (additional fees will apply for any rubbish removal or skip services, if offered). Any area obstructed by belongings or excessive clutter may be skipped or not cleaned thoroughly, and such areas will be excluded from the Bond Back Guarantee (we will not be responsible for dirt or issues hidden behind furniture or clutter left in the property).

  • Preparation of Premises: Before our team arrives, please ensure that appliances or fixtures that require cleaning (e.g. refrigerators, ovens) are emptied, and that no other contractors or movers will be working simultaneously in the property. We require the premises to be in a state ready for cleaning. If the property is not vacated or still has occupants or other workers present during our service, this may hinder our work quality and speed. We reserve the right to either reschedule the service or charge additional fees if our cleaners must work around remaining items or persons on-site.

  • Timeliness and Surcharges: The cleaning service will commence at the scheduled time. If our team is ready to start but is kept waiting due to the Client’s delay in providing access or the property not being ready, we may charge a waiting fee or surcharge to compensate for lost time. Typically, a grace period of 15 minutes is allowed; beyond that, waiting time may be charged at an hourly rate or a flat fee. If the delay exceeds a reasonable time or prevents us from completing the job on schedule, we reserve the right to treat the situation as a cancellation or no-show by the Client.

  • Health and Safety: The property should be safe for our staff to perform work. If upon arrival the property is found to pose health or safety risks (e.g. structural instability, hazardous mold, significant pest infestation, biohazards, etc.), our team may refuse to proceed. In such cases, we will inform you immediately. You may be given the option to remedy the issue or we may cancel the service. If cancellation is due to unsafe conditions not disclosed beforehand, a cancellation fee (up to 100%) may apply. We are not liable for any delay or non-performance caused by such conditions.

3. Bond Back Guarantee

  • Scope of Guarantee: Our Bond Back Guarantee applies only to the rooms, areas, and cleaning services explicitly included in your booking and invoice. This means the guarantee covers the cleanliness of the specific spaces and items our team agreed to clean as part of your package. Areas or items not booked/paid for are excluded. For example, if you did not select carpet steam cleaning as an add-on service, carpets are not covered under this guarantee (we will not be responsible for carpet cleanliness in that case). Similarly, any room or feature not included in the original order will not be guaranteed.

  • Re-Cleaning Commitment: If your property manager, landlord, or agent finds that an area we cleaned (within the agreed scope) was not cleaned to a satisfactory move-out standard, we will return to re-clean those specific areas free of charge, in accordance with the conditions below. This guarantee is essentially a promise of free rectification (re-clean) – it is not a money-back guarantee or an assurance that your entire bond will be refunded (other factors beyond cleaning, such as damages or unpaid rent, can affect your bond). It guarantees that our cleaning work will meet professional standards for the areas we handled.

  • Claim Procedure and Timeline: To make a claim under the Bond Back Guarantee, you must notify the Company by email (to our customer support email address) and describe the issue. This notification must be made within a reasonable period after the service, typically within 72 hours of the cleaning completion or immediately upon receiving notice of an issue from your property’s final inspection, whichever is sooner. Prompt notification is crucial, as the property can gather dust or be altered after a few days. In your email, please include: (a) a clear description of the areas or tasks that were allegedly not cleaned properly, (b) any photographic evidence of the uncleaned spots or issues, and (c) if available, a copy of the inspection report or communication from the landlord/agent specifying the problems. This information will help us evaluate the claim and address it effectively.

  • Verification and Access: Upon receiving your claim, the Company will respond swiftly and can schedule a re-inspection or re-cleaning visit within 24 hours (or as soon as feasible, by agreement). You must provide us access to the property within 24 hours of our request in order for us to verify the issue and perform any necessary re-cleaning. The Bond Back Guarantee is contingent on our ability to promptly revisit the property. If you fail to grant access for an inspection or re-clean within a reasonable time (for example, if you have already returned the keys and cannot regain entry, or you delay allowing our return beyond 24 hours), then the Bond Back Guarantee becomes void for those issues, as we have not been given the opportunity to correct them.

  • Conditions and Exclusions: The Bond Back Guarantee covers only cleaning deficiencies related to our service. It does not cover:

    • Any areas not included in the original service scope (as noted above).

    • New dirt, mess, or damage that occurred after our service (e.g. if tradespeople, movers, or occupants caused new soiling after we cleaned, or if the property was not kept vacant after cleaning).

    • Pre-existing stains, damage, or wear and tear that cannot be remedied by cleaning. (We are not responsible for permanent marks, discoloration, mold, lime scale, corrosion, or ingrained grime that cannot be completely removed with professional cleaning techniques. Similarly, if an appliance or surface is in such a neglected condition that it cannot be fully restored by cleaning, this may be noted during the service and is excluded from the guarantee.)

    • Additional services not originally ordered: For instance, our guarantee will not cover pest infestations, painting, maintenance, or any other aspect that is not strictly cleaning. If an issue arises in an excluded category (for example, carpet stains when no carpet cleaning was booked), the guarantee will not apply.

  • One Re-Cleaning Limit: The Bond Back Guarantee entitles you to one free re-clean visit to address the specific reported issues. We will make every effort to rectify any legitimate cleaning oversight. If after the re-clean the property manager still raises concerns related to our service, we will review on a case-by-case basis; however, the guarantee generally does not promise unlimited re-cleans. We encourage you or your property manager to inspect promptly after our service or the re-clean and let us know if anything was missed.

  • No Third-Party or Self-Remedy Before Re-Clean: This guarantee is valid only if you allow Leave No Trace Cleaning Ltd. to perform the re-cleaning or inspection of the claimed issues. Do not hire a third-party cleaner or perform the cleaning yourself for the disputed areas before we have had a chance to return, or else the guarantee will be void. (In other words, we will not provide refunds or compensation if you do not give us the opportunity to fix any problems and instead engage someone else or address it on your own.)

  • Outcome of Guarantee: Our goal is your full satisfaction and the return of your rental bond. If the above conditions are met and the issue falls under our responsibility, we will re-clean the affected areas at no cost to you as quickly as possible. If despite our re-cleaning there is a persistent issue directly related to our service, we will discuss further resolution with you. However, except where required by law, cash refunds are not provided under the Bond Back Guarantee — the remedy is strictly limited to free rectification cleaning.

4. Requotes and Additional Fees

  • Room Size and Property Size: Quotes for end-of-tenancy cleaning assume standard property sizes (we base this on typical national average room dimensions and home sizes for the number of rooms stated). If upon arrival our team finds that the property or any rooms are significantly larger than average or than what was communicated, we reserve the right to revise the quote to account for the extra time and resources required. For example, if a “2-bedroom unit” is in fact a multi-story townhouse or the rooms are unusually spacious (beyond normal residential dimensions), the original price estimate may no longer be applicable.

  • All pricing is based on standard average room sizes commonly found in Australian homes. Quotes may be adjusted on-site if we find that:

    • The kitchen exceeds 12 sqm

    • Living areas are larger than 25 sqm

    • Bedrooms are over 12 sqm

    • Bathrooms exceed 6.25 sqm

    • Hallways are larger than 4 sqm

    • Carpeted areas in bedrooms or living rooms exceed 12 sqm

    • Balcony is larger than 12 sqm

    We also reserve the right to revise the quoted price if the condition of the property differs from what was described at the time of booking, or if the scope of work has changed.

  • Condition of the Property: Our quoted price also assumes a normal level of dirt and grime consistent with a lived-in property ending a lease. If the property is in an exceptionally dirty or neglected condition (e.g. thick grease, heavy staining, mold growth, excessive rubbish, pet waste, infestations, or other extreme conditions requiring substantially more labor or specialized cleaning than average), we will inform you as soon as this is evident. In such cases, we reserve the right to re-quote a higher price or add a surcharge to reflect the additional work. This includes situations like extensive wall marks requiring extra treatments, an unusually dirty oven that needs hours of scraping, or a bathroom with severe limescale that demands special chemicals. We will be transparent about why an extra charge is needed.

  • Differences in Layout or Scope: If the property’s layout or features differ from what was described during booking (for instance, extra rooms, additional bathrooms, multiple kitchens, or areas not disclosed), or if certain add-on services are needed that were not initially selected (such as blinds cleaning, balcony cleaning, or garage sweep-out that was not included), we may need to adjust the price. We will communicate any discrepancy and the adjusted cost to you before proceeding further.

  • Notification and Approval: In the event that a price adjustment is necessary, our team or office will contact the Client (by phone or on-site) to discuss the findings and present a revised quote or an estimate of additional fees. Work on the additional areas or intensive tasks will commence only if you agree to the new quote/fee. If you choose to decline the additional work or costs, two outcomes are possible:

    • Partial Service: We can proceed to clean only within the scope of the original quote and time. This means some areas may be left un-cleaned or not cleaned to full standard due to the unforeseen conditions. Any areas or tasks we omit at your instruction (due to you declining the extra work) will not be covered by the Bond Back Guarantee and are the Client’s responsibility. We will do our best with the originally allocated resources, but the service may be incomplete relative to a full end-of-lease standard under these circumstances.

    • Cancellation: Alternatively, either party may decide to cancel the service if no agreement on necessary additional work can be reached. If the service is canceled due to significantly different property conditions or scope (compared to what was booked), it may be treated as a Client-initiated cancellation. In such case, at the Company’s discretion, a cancellation fee up to 50% of the job value (or an amount reflecting the time already spent by our team if they began work) may be charged to cover our costs and time. We will discuss this with you should the situation arise.

  • Excessive Dirt Fee: In some cases, rather than a full re-quote, a flat “excessive dirt” surcharge may be applied for properties in very poor cleanliness condition. This fee accounts for extra cleaning materials, additional labor, and wear on equipment required. We will always explain the reason for any surcharge. Examples might include a property with extreme build-up of animal hair, nicotine residue, or years of uncleaned surfaces that require special attention.

  • Right to Refuse Service: While we strive to accommodate all cleaning situations, the Company reserves the right to refuse or terminate service if a property is found to be in a state that goes beyond the scope of general end-of-lease cleaning (for example, hazardous waste present, conditions that pose health risks, or if the environment is unsafe for our staff – see Section 2 on Health and Safety). In such cases, we will notify you immediately and discuss options. A fair cancellation fee may be charged if the circumstances were not disclosed beforehand.

5. Booking Amendments and No-Shows

  • Amendments to Booking (Reschedule or Change of Service): If you need to change the date or time of your cleaning appointment or modify the services (e.g., add or remove certain cleaning tasks), you must request these changes via telephone or email to the Company. Changes should be requested no later than 48 hours before the scheduled start time of the service. We will do our best to accommodate your new requirements, subject to availability of crews and resources.

  • Last-Minute Changes: Requests made with less than 48 hours’ notice before the appointment are considered last-minute. In such cases, we reserve the right to charge a rescheduling fee. The fee will depend on how short the notice is and the impact on our scheduling (for example, a change requested 24 hours prior may incur a fee). We will inform you of any applicable fee at the time of the change. If the requested change cannot be accommodated (e.g., no alternative slots available) and you cannot proceed with the original booking, this may be treated as a cancellation subject to the fees in Section 1.

  • How to Request Changes: For any amendment or rescheduling, you must receive confirmation from our team that the change is accepted. Simply leaving a message or sending an email without confirmation does not guarantee the booking is changed. Ensure you speak with our representative or get a written email reply confirming the new arrangements and any fees.

  • No-Shows / Failure to Provide Access: It is the Client’s responsibility to either be present at the property at the scheduled time or to arrange proper access for our cleaners (such as leaving a key with a trusted person or with building management, if pre-arranged). If our cleaning team arrives at the booked time and is unable to enter or start the service because the Client (or their designated contact) is not present and access has not been arranged, this will be considered a “Client No-Show.” In the case of a no-show, the following apply:

    ,
    • The service will be canceled, and no refund will be given for any payments made. (If payment was not yet made, the full service fee may still be charged as a missed appointment fee, using the payment details on file.)

    • Our team will attempt to contact you immediately upon facing access issues (calling your phone numbers on record). If contact is made and the issue can be resolved (for example, you arrive within a short time or provide access info), we will gladly proceed with the service, though delays beyond a reasonable wait may incur waiting fees as noted in Section 2.

    • If we cannot reach you or obtain entry within a reasonable time (generally 20-30 minutes), the crew will leave and the appointment will be treated as canceled by you without sufficient notice. No-shows are not eligible for rescheduling or refund on the day, due to the lost time and booking slot.

  • Emergency Rescheduling Consideration: We do understand that true emergencies can arise. If something beyond your control prevents you from being available at short notice (for example, a sudden illness or accident), please inform us as soon as you are able. While the above policies will generally apply, we may, at our sole discretion, choose to waive or reduce fees or work out a reschedule if the circumstances are extraordinary. This is decided case-by-case and is not guaranteed, but we value open communication with our clients.

  • Changes During Service: If you request additional services or changes to the scope while our cleaners are on-site (beyond what was booked), they will advise our office and we will do our best to accommodate if time permits. Additional charges may apply for extra services not originally booked. Our staff will confirm any such charges with you before proceeding.

6. Service Provider Delays and Adjustments

  • Unexpected Delays: If our cleaning team is running more than 2 hours late beyond the scheduled start time of your appointment due to circumstances beyond our control, we will notify you as soon as possible. Unforeseen circumstances may include heavy traffic delays, vehicle breakdowns, extreme weather, sudden staff illness, or job overruns that were not anticipated. In such cases, we will offer to reschedule your service to the earliest available time that is convenient for you (this could be later the same day, if feasible, or on another day). As a gesture of goodwill for the inconvenience, if a delay exceeds 2 hours past your original time, we will provide a discount of up to 50% off the price of the rescheduled service. The exact discount will depend on the length and cause of the delay, but it will be no more than half of the service cost. We aim to be fair and transparent; our customer service will discuss the compensation with you in these rare events.

  • Minor Delays: For shorter delays (for instance, 15-30 minutes late due to a prior job finishing late or traffic), we will still inform you, but such minor delays typically do not warrant compensation. Our team will still perform the full service. We ask for your patience if there is a slight shift in start time on the day.

  • Right to Adjust Timing: The Company reserves the right to reasonably adjust the service start time or assign a different cleaning crew than originally scheduled, in order to fulfill your booking. This could involve starting a bit earlier or later than the booked time, but only with your knowledge (we will communicate any changes). We will never move your appointment by more than a small margin without discussing it with you first. If we propose a significant change that you cannot accommodate, you may reschedule or cancel without penalty in that scenario.

  • Service Duration: We also reserve the right to adjust the duration of the service or the number of cleaners assigned in order to complete the job to standard. For example, if a delay occurs or if an earlier job took longer, we might send an additional cleaner to speed up your service, or we might arrange for the team to stay longer as needed (at no extra cost to you if it’s to make up for our delay). Our priority is to still get your cleaning done properly by the deadline you need (such as your key handover time).

  • Force Majeure: If performance of the service is made impossible or impractical by events or circumstances beyond our control (sometimes called “force majeure” events, such as natural disasters, serious accidents, government restrictions, etc.), we will not be held liable for the delay or cancellation. We will work with you to reschedule for a later date when the situation has normalized. No compensation is owed in such extreme cases, as they are not within either party’s control, but any prepayments will be applied to the rescheduled service or refunded if we cannot ultimately provide the service.

  • Customer Communication: We maintain open lines of communication. On the day of your booking, if you have any concerns or have not heard from us by the start time, feel free to contact our office. In most cases, we will proactively reach out if there’s an issue. Please ensure we have a correct contact number for you on the day of service.

7. General Legal Clauses

  • Payment Terms: The Client agrees to pay for the cleaning services in accordance with the pricing and payment schedule provided at the time of booking. Accepted payment methods include credit/debit cards (through our online booking system or over the phone), and possibly bank transfer or cash by prior arrangement (availability of certain methods may depend on booking lead time and our approval). Timing of Payment: In most cases, full payment is required at or before the time of service. For online bookings, you may be charged at the time of booking or a hold placed on your card for the quoted amount. If we agree to accept payment on the day of cleaning, payment (or any balance due after a deposit) must be made immediately upon completion of the service (our cleaners can collect cash or process a card on-site, or an invoice will be sent payable instantly). Any additional fees or re-quotes that arise (per Section 4) will be communicated and must be agreed to by you; these additional amounts are also due upon completion of service. If you fail to pay any amount due, the Company reserves the right to suspend further services and may take steps to recover the debt, including legal action or engaging a collection agency, with you being responsible for any associated costs. We may also charge interest or late fees on overdue amounts (not exceeding the maximum rate allowed by law).

  • Refunds: Payments are generally non-refundable except as specifically provided in these Terms and Conditions. This means that outside of the stated cancellation refund windows (Section 1) or company-initiated cancellations, and outside of our Bond Back Guarantee commitments (Section 3), the Company is not obliged to offer refunds for services that have been provided. If you believe you are entitled to a refund or partial refund due to dissatisfaction or an error, you must notify us in writing with details. We will review each case in line with our obligations under Australian Consumer Law. Approved refunds (for example, a cancellation refund or an overpayment correction) will be processed through the original payment method whenever possible. Please allow a reasonable time (usually 5-10 business days after approval) for the funds to appear, depending on banking processes. No refunds will be given in cases where the Bond Back Guarantee is voided due to the Client’s non-compliance with its terms (e.g., not allowing a re-clean) or where issues are outside our control or responsibility (such as property damage unrelated to cleaning).

  • Privacy and Data Use: We are committed to protecting your privacy. When you book a service with us, we collect personal information such as your name, contact details (phone, email), service address, and payment information. This information is used solely for the purposes of delivering the service, processing payments, contacting you about the booking, and for internal business records (such as invoicing and accounting). We may also send you service-related communications or follow-ups (for example, a feedback request or notice of any promotions, if you have opted in). We will not share your personal information with third parties except in the following cases: (a) with service providers or subcontractors who are engaged by us to help perform the cleaning (and who will be bound to use the information only for that purpose), (b) to process your payment via secure payment processors, (c) if required by law or lawful order to disclose information, or (d) for debt collection or legal purposes in case of non-payment or disputes. For more details on how we handle personal data, please refer to our Privacy Policy (available on our website). By agreeing to these terms, you also agree to our Privacy Policy. We employ industry-standard security measures to protect your data. However, you acknowledge that no data transmission over the internet can be guaranteed as 100% secure, and you provide information at your own risk. Recording and Photos: As part of quality assurance, our cleaners may take before/after photographs of areas in your property to document the work (as evidence for the Bond Back Guarantee or in case of disputes). These photos will focus on fixtures and interiors (not personal images) and will be used internally or shared with you/your agent if needed to demonstrate cleaning outcomes. They will not be publicly disclosed without your permission.

  • Liability Limitation: The Company shall exercise reasonable skill and care in delivering the cleaning services. However, except as expressly provided in these terms or required by law, the Company’s liability for any claims arising out of or relating to the service is limited. To the fullest extent permitted by Australian law, the Company will not be liable for any indirect, incidental or consequential loss or damage (including, but not limited to, loss of profit, loss of opportunity, loss of goodwill, or stress/inconvenience) that may result from our service or any cancellation or delay. If the Company is found liable for any reason (including liability for negligence, breach of contract, or otherwise), such liability will be limited to either resupplying the service or paying the cost of having the service supplied again, or the amount you paid for the service – whichever the Company elects. In simpler terms, our maximum liability is capped at the value of the cleaning service in question. No Guarantee of Bond Refund: We do not guarantee that your landlord or agent will release your full bond, as factors outside cleaning can affect that; our guarantee covers only cleaning issues (see Section 3). Damages or Accidents: We will compensate for any proven damage to your property that is directly caused by our cleaners’ negligence (for instance, if a cleaner accidentally breaks a fixture). Please report any such incident to us immediately with evidence. We maintain appropriate insurance for public liability and can use it to cover legitimate claims. However, the Company is not responsible for pre-existing damage or the poor condition of items/fittings that simply deteriorate with normal cleaning (for example, a brittle old light fitting that falls, or flaking paint that comes off during wiping – these are maintenance issues). We will inform you if we notice such issues. Any claim for property damage allegedly caused by us must be made within 24 hours of the service (with photos and details) so we can investigate promptly. Indemnity: You agree to indemnify and hold harmless the Company and its employees from any claims, losses, or liabilities brought by third parties (e.g., your landlord) that arise out of factors beyond our control, such as the property’s condition outside the cleaning scope or your own breaches of lease, etc.

  • No Waiver: Failure of the Company to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. If we choose not to exercise or delay enforcement of any part of these terms in a particular instance, we still retain the right to enforce it in the future or in other situations.

  • Severability: If any provision of these Terms and Conditions is found to be illegal, invalid, or unenforceable by a court or tribunal of competent jurisdiction, that provision will be severed or limited to the minimum extent necessary, and the remainder of the terms will remain in full force and effect. In other words, the invalid part does not invalidate the rest of the agreement.

  • Entire Agreement: These Terms and Conditions, together with your booking confirmation and any written scopes of work or inclusions provided by the Company, constitute the entire agreement between you and the Company regarding the provision of services. They supersede any prior agreements, discussions, or representations (whether oral or written) related to the subject matter. No amendment or modification to these terms will be binding unless agreed in writing by the Company. The Client acknowledges that no reliance is placed on any representation made but not embodied in this Agreement.

  • Governing Law and Jurisdiction: This agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Australia and the state/territory in which the service is provided (for example, the laws of the State of Victoria if your property is in Victoria). The Company and the Client agree to submit to the exclusive jurisdiction of the courts of that state or territory for the resolution of any disputes that may arise under or in connection with these terms or the services provided. If a dispute arises, the parties will attempt in good faith to resolve it amicably before proceeding to litigation, but this clause does not prevent either party from seeking urgent injunctive relief in a court as needed.

  • Consumer Law: Nothing in these Terms and Conditions is intended to exclude, restrict, or modify any rights you have under the Australian Consumer Law (ACL) or other applicable laws which cannot be legally excluded or limited. Our services come with guarantees that cannot be excluded under the ACL – for example, that services will be carried out with due care and skill and within a reasonable time. To the extent that we are allowed to limit our liability for a breach of such a guarantee, we expressly limit our liability as set out under “Liability Limitation” above (i.e., to providing the service again or paying the cost of doing so). If a failure on our part amounts to a major failure under the ACL, then you may be entitled to cancel the service and obtain a refund for the unused portion, or compensation for the reduction in value of the services, and to compensation for any other reasonably foreseeable loss or damage. These ACL rights apply notwithstanding anything in these terms.

  • Contact and Communications: For any questions or communications regarding these terms or our services, you can contact Leave No Trace Cleaning Ltd. at [Contact Email] or [Contact Phone Number]. Our mailing address is [Company Address]. Official notices related to this agreement should be sent in writing to our email or physical address. We will send notices to you via the email address you provided at booking, or via other contact details you supplied.

  • Acceptance: By proceeding with a booking or using our cleaning services, you confirm that you have read, understood, and agree to these Terms and Conditions. If you are booking on behalf of a company or another person, you warrant that you have the authority to do so and to bind that entity or person to these terms.


Thank you for choosing LEAVE NO TRACE CLEANING PTY LTD for your end-of-lease cleaning. We are committed to providing excellent service and helping you secure the return of your bond. These terms are designed to ensure clarity and fairness for both parties. We appreciate your business and cooperation.

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LEAVE NO TRACE CLEANING

ABN: 21 687 950 303

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